Refund and Returns Policy

This Returns & Refunds Policy explains how returns, cancellations and refunds work when you buy from Auto Circuit Solutions Limited, trading as Essex Recons (“we”, “us”, “our”). It applies alongside our Terms & Conditions and does not affect your statutory rights.

Your statutory rights

Nothing in this policy limits your legal rights under the Consumer Rights Act 2015 and, for online and other distance purchases, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Goods must be as described, fit for purpose and of satisfactory quality; services must be carried out with reasonable care and skill.

14-day right to cancel (online orders)

If you are a consumer buying a stock item online, you may cancel your order within 14 days of receiving the goods, without giving a reason. To cancel, contact us at [email protected] or on 01708 206343 with your order number. You then have a further 14 days to return the goods to us.

  • Returned items must be unused, unfitted and in their original, resalable condition and packaging.
  • You are responsible for the cost of return postage on a cancellation, and for the goods until they reach us — we recommend a tracked, insured service.
  • We will refund the price you paid for the goods within 14 days of receiving them back (or your proof of return). We refund standard outbound delivery; any premium or express delivery upgrade you chose is not refunded.

Items sent to us for repair or reconditioning

Where you send your own unit to us for repair or reconditioning, you are purchasing a service. Our bench-testing fee applies where a unit is found not to be faulty, or is not economical to repair; in that case we return your item and refund your payment less the testing fee. The testing fee and process are shown at the point of purchase and explained in our FAQ.

Faulty, damaged or incorrect items

If an item develops a fault, arrives damaged, or is not what you ordered, please contact us as soon as possible. Depending on the circumstances and your statutory rights, we will repair, replace or refund the item. Many of our repairs and reconditioned units are covered by a warranty — please see the product description and our Terms & Conditions for the warranty that applies. Warranty claims require proof of purchase and may require the item to be returned to us for inspection.

What is not covered

Our refunds, replacements and warranty relate to the price paid for the goods or repair service only. To the fullest extent permitted by law, we are not responsible for labour or any associated costs, including (but not limited to):

  • fitting, removal, installation or refitting of the unit, whether carried out by you or by a third party;
  • garage, workshop, diagnostic, programming or coding charges incurred elsewhere;
  • vehicle recovery, transport, storage, courtesy or hire vehicles; and
  • loss of use, loss of earnings, or any other indirect or consequential loss.

We strongly recommend that all electronic units are fitted, coded and tested by a suitably qualified auto-electrician or garage. Please check the fitment and part number of any item before it is installed.

Items we cannot accept back

Unless the item is faulty or was incorrectly supplied, we are unable to offer a refund or exchange on:

  • units that have been fitted, installed, opened, modified, reprogrammed or otherwise tampered with;
  • bespoke, custom-coded, made-to-order or special-order items produced or programmed to your specification; and
  • items returned incomplete, damaged through misuse, or without their original packaging.

Exchange units and surcharges

Some products are supplied on an exchange basis. Where a surcharge, deposit or old-unit (“core”) return applies, this is shown at the point of purchase, together with the timeframe for returning your original unit in order to qualify for any surcharge refund.

How to return an item

  1. Contact us at [email protected] or on 01708 206343 with your order number and the reason for the return, and we will provide return instructions.
  2. Pack the item securely, ideally in its original packaging, and include your order number.
  3. Return it to: Essex Recons, Unit H, OYO Business Units, Hindmans Way, Dagenham, Essex, RM9 6LN, United Kingdom.

Refunds

Approved refunds are made to your original payment method. Once we have received and inspected your return (or received your proof of return for a cancellation), we will process the refund within 14 days. How long it then takes to appear in your account depends on your card issuer or payment provider.

Contact us

Auto Circuit Solutions Limited, trading as Essex Recons — Unit H, OYO Business Units, Hindmans Way, Dagenham, Essex, RM9 6LN. Email [email protected] · Telephone 01708 206343.